• Tel: + 32 9 296 45 20
  • Fax: + 32 9 296 45 21
  • Email: info@micrelec.be
  • Opening hours: 08:30 - 17:00
  • Helpdesk: + 32 9 296 45 25

The MPT-2 payment terminal: clever in every way!

Even if your gas station is equipped with a non-Micrelec site controller, you can connect the Micrelec MPT-2 payment terminal to it!
That way you'll be flexible, now and in the future!

Go for the Micrelec MPT-2 payment terminal for these reasons:

  • It is the most flexible on the market: it communicates with a 3rd party site controller as well as with a Micrelec site controller.
  • It meets the latest standards of the payment industry.
  • It is equipped with NFC (contactless payment).
  • It has the latest new pinpad generation (Davinci 3 from Worldline or OPP C60 from CCV).

MPT 2

Worldline Davinci3 pinpad

  • Weatherproof
  • High resolution colour display
  • Intuitive keyboard
  • Resistant to vandalism thanks to metal pinpad, card reader with shutter, specific design
  • PCI 5.x certificate
  • NFC contactless payment

CCV OPP C60 pinpad

  • High resolution colour display
  • Equipped with extra secure card reader with shutter, SCR-C60 NBS (secure card reader - new bezel with shutter)
  • Meets the requirements of the PCI-PTS 5.x specifications
  • Contactless payment function (NFC)
  • IP65 (International Protection rating) weatherproof

Extra large paper roll

  • The largest paper roll in the market: >410 m
  • Lasts 8x longer than a standard paper roll
  • Designed for ease of use i.e. paper roll replacement

Robust casing

  • Made off aluminium and steel

LED bar

  • Enables customer interaction
  • For example: green LED bar = in operation; red LED bar = problem

 

Madic Benelux Consumables

consumables header 2

 

For the Madic Benelux consumables, please go directly to our new Madic Benelux website. Click here.

Privacy Notice

Introduction

At Micrelec, we believe that your privacy is important. We process your personal information transparently and according to the law. In this privacy notice, we explain why and how we do it, as well as what you can do to help us.

As of 25/05/2018, your privacy is protected by the (EU) Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).

From a legal standpoint, Micrelec is the “data controller” of your personal data. We, we are the staff of Micrelec SA, with registered office at Poortakkerstraat 90 in 9051 Sint Denijs-Westrem, VAT number BE0641 843 456. This means that we determine why (for what purpose) and how (by what method) we process your data. This also means that we are your point of contact, and that of the supervisory authorities, for any questions relating to the use of your data.

Do you have questions concerning your privacy? Send us an email or a letter to below address, and we will contact you within a month.
Micrelec, Privacy Manager, Poortakkerstraat 90 at 9051 Sint Denijs-Westrem, This email address is being protected from spambots. You need JavaScript enabled to view it.

What?

What personal data about you do we store, and why?

Depending on your interaction with our company, we store various types of personal data about you.
It concerns more specifically the following data:
First name, last name, address, telephone number, email, but also technical data such as the identification data of the devices you use (IP address, webbrowser, type of hardware).

We are not processing sensitive personal data.

Certain personal data justifiably benefit from special protection. This is the case, notably, for data which indicate ethnic origin, political opinions, religious beliefs, union membership, and also health data or data concerning the sexual orientation of a natural person. We do not process this type of data.

Nor do we process personal data about minors.

We have no intention whatsoever of collecting information about website visitors under the age of 16. However, we cannot verify that a visitor is over 16 years of age. We therefore encourage parents to be involved in their children's online activities to prevent that information about their children is being collected without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will delete that information.

How

How do we collect your personal information?

We collect your personal data when:

  • you become our client;
  • you fill out forms and contracts which you submit to us;
  • you use our services and products;
  • you subscribe to our newsletter, respond to our invitations (for example, conferences or fairs, …);
  • you contact us through the channels at your disposal
  • you visit our website or our LinkedIn page, you use one of our mobile applications using cookies and other technologies.

For which purpose?

We process your personal data for various reasons. During each processing, only the data which is pertinent to achieving the intended purpose is processed. It means that we do everything we can to process your stored data in the most precise manner possible.

What exactly do we do with your data?

Many things: collection, registration, organisation, structuring, storage, adaptation or modification, extraction, consultation, usage, disclosure by transmission, dissemination or otherwise making available, reconciliation or interconnection, restriction, deletion or destruction.

We process your personal data for the administrative treatment of your orders. Or also in order to give you a fast and correct service afterwards.
MICRELEC never makes decisions, on the basis of automated processing operations, on matters that may have (significant) consequences for individuals. These are decisions made by computer programs or systems, without a human being (for example a MICRELEC employee) in between.

It’s also possible that your personal data is processed for our legitimate interests. In this case, we endeavour to maintain a fair balance between our legitimate interests and your right to privacy. For example we process your data to send you direct mail, based on our legitimate interests. In that case, we only send you mailings which we are completely convinced will interest you and will be of use to you. Just think of information about legislation and standards, invitations to a fair and such more.

Finally, we collect data about your surfing behaviour through, for example, cookies. MICRELEC only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. This also enables us to optimise our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.

Protection

How do we protect your personal data?

We handle your data with utmost care.
Our specialist teams ensure that it is technically impossible for unauthorised persons to access your data. We take appropriate measures to prevent misuse, loss, unwanted disclosure and unauthorized alteration. If you feel that your information is not secure or that there are indications of misuse, please contact our customer service or This email address is being protected from spambots. You need JavaScript enabled to view it.

If we involve third parties in the processing of the data, these processors are contractually bound to us and must therefore follow our instructions and observe the principles set out in our Privacy Statement. MICRELEC remains responsible for these processing operations.
However, we will NEVER transmit your data to third parties for commercial use.

Note: Our websites and mobile applications may sometimes contain links to third party websites (social networks, partners, …) whose conditions of use do not fall under the scope of this Privacy Notice or our responsibility. We therefore recommend that you carefully read their personal data protection notice to find out how they protect your privacy.

Duration

How long do we store your data?

No longer than necessary. We only use your personal data if there is a specific purpose and for the time needed to accomplish that purpose. Once the purpose has been achieved, the data is deleted.
As a result, the processed data is kept for the full period during which you are a Micrelec customer, the legal limitation period and any other storage periods mandated by applicable legislation and regulations.

Your rights

What input can you have?

You have a lot of possibilities.
If you want, you can consult your data and have it corrected. In certain cases, you may even have it deleted. Sometimes, you may also oppose the use of your data, refuse that your data be handled completely automatically or ask that it be transmitted to you or a third party. You may also refuse, at any time, to receive commercial information about our products and services.

You may send a request to access, correct, delete or transfer your personal data, or ask to withdraw your consent or objection to the processing of your personal data to This email address is being protected from spambots. You need JavaScript enabled to view it.. In order to ensure that it is really you that has made the request for access, we ask you to enclose a copy of your identity document with the request. Make your passport photo, card number and national registry number on this copy black. This is to protect your privacy. We will respond to your request as soon as possible, and certainly within four weeks.

Do you want to submit a complaint with regard to how we protect your privacy?

Your contact:
Data Protection Authority, Rue de la Presse 35, 1000 Brussels, This email address is being protected from spambots. You need JavaScript enabled to view it., +32 2 274 48 00.

You can stay informed of any changes to this Privacy Notice.

What does this mean?
In a changing world where technologies evolve constantly, this Privacy Notice may be subject to modifications. We always ensure that the most recent version of the Privacy Notice can be accessed online.

Manuals

Below, you can find the available manuals for the Micrelec solutions.
You can download them by clicking them.

Micrelec LMS, Local Management System

LMS kassafacil NL screenshot     LMS station NL screenshot

Micrelec LMS allows you to remotely manage your gas station and the shop. 
There are different manuals for each separate module.

LMS cash register facilities

Module for the management of the shop.
Download the manual here.

LMS Local Accounts

Module for the management of the local loyalty cards.
Download the manual here.

MADIC Konnectr OPT

 KONNECTRscreenshot LR

Konnectr OPT gives realtime information about the functioning of the payment terminal(s).
Download the manual here.

Micrelec TMS, TeleManagement System

TMS screenshot

This back office system allows you to manage multiple gas stations from the head office.
Download the manual here.

Micrelec WinPOS

WinPOS screenshot

POS software for the management of the forecourt and the shop.
Separate manuals for the manager and for the operator.
Download the WinPOS manager manual here.
Download the WinPOS operator manual here.

Micrelec Petrol 24/7

Petrol 247 laptop LR

Petrol 24/7 is a SaaS (Software as a Service) Web application that allows you to monitor one or more gas stations via the cloud.
Download the manual here.

 

Frequently Asked Questions

On this page, you will find the answers to some frequently asked questions, concerning problems that you can sometimes easily solve yourself. If you have a question to which you cannot find the answers here, do not hesitate to contact us directly via our contact form, or via our helpdesk.

POS and/or back office SOFTWARE

I have a question about how to use the POS or the back office system. Who should I contact?

For user questions, you can always contact our helpdesk. Helpdesk, however, will not give trainings over the phone.
We regularly oranise training sessions where you can ask this type of questions.
For more information about these training sessions, contact our sales department at the phone number +32 9 296 45 20 or via our contact form.

What should I do if the POS screen is black?

It might seem obvious, but is your computer turned on?
Have you checked whether the screen is plugged in correctly?
Have you checked whether the screen is turned on?
If these solutions do not solve your problem, please contact our helpdesk at +32 9 296 45 25.

I cannot log in to the POS. What should I do?

When you want to log in starting from the lock screen, it is possible you will see the message "user ... already connected". 
In this case, someone else is probably already logged in to this POS and there might still be an open shift.
The person connected to this POS should log back in and possibly close his/her shift.
Only when this person has logged off, you will be able to log in.

What should I do if there is a “worker” symbol on the pumps on my screen?

 werkmannetje

The symbol above indicates that a pump is out of service.

  • If the symbol only appears on one pump, this usually implies that there is a problem with the pump itself. In this case, contact your pump supplier.
  • If the symbol is visible on all pumps, please contact our helpdesk at +32 9 296 45 25.

I cannot change the fuel prices

There are 2 possibilities:

  • You were able to enter the price changes into the back office, but the prices at the pumps did not update.
    Check whether the date of the price change is set in the future, and modify it if necessary.
  • You want to enter a price change, but the message "price change is not accepted" appears, and the price is set to 0.000.
    If the price entered is 10% higher or lower than the current price, the price change will be rejected.
    In other words, you will have to change the price in several steps, each time with a difference lower than 10%.

POS and/or back office HARDWARE : drawers, printers, scanners, etc.

What should I do if the A4 printer stopped working?

Have you checked whether the printer cables have been plugged in correctly?
Have you checked whether the printer is turned on?
If these solutions do not solve your problem, please contact our helpdesk at +32 9 296 45 25.

What should I do if the scanner stopped working?

The scanner does not recognise barcodes when the "caps lock" or "shift lock" key (the key you use to type text in capital letters) on the keyboard is activated.
To use the scanner the CAPS LOCK/SHIFT LOCK should be turned OFF.
Check this first.

If this is not the problem, you can check whether the cables have been plugged in to the PC correctly.
If these solutions do not solve your problem, please contact our helpdesk at +32 9 296 45 25.

What should I do if the POS ticket printer stopped working?

Have you checked whether the printer cables have been plugged in correctly?
Have you checked whether the printer is turned on?
If these solutions do not solve your problem, please contact our helpdesk at +32 9 296 45 25.

What should I do if the cash drawer does not open?

Check whether the cables between the ticket printer and the cash drawer have been plugged in correctly.
Try restarting the printer.
If these solutions do not solve your problem, please contact our helpdesk at +32 9 296 45 25.

Payment terminal with or withour BNA (Bank Note Acceptor)

What should I do if I cannot print a receipt at the terminal?

Check whether there is enough paper in the terminal and/or whether the roll of paper was inserted correctly.
You can also try to clear the printer in case of paper jams.
If these solutions do not solve your problem, please contact our helpdesk at +32 9 296 45 25.

How should I replace a ticket paper roll in the terminal?

In case of a TROPS payment terminal: 

plaatsing ticketrol

In case of an MPT-1 payment terminal or CRIND:

papierrol beschrijving

In case of an MPT-2 payment terminal:

 MPT 2 papier vervangen

What should I do if a customer has not used up his/her BNA amount?

Situation: the customer has inserted 50 euros into the BNA, but can only refuel for 40 euros, because the fuel tank is already full, for example.
What should the customer do to get back the 10 euros worth of credit at the BNA?

Phase 1: Print the credit ticket

The customer goes back to the BNA and gets a receipt by pressing the button to print receipts, as usually.
Then, the terminal will ask to enter the pump number at which the customer refueled.
The terminal will print 2 tickets:
first, the customer will get a ticket with a barcode.
This is the credit ticket.
Then, he will get the normal receipt.

Phase 2: use the credit ticket

The customer can use the credit ticket, the one with the barcode, during the next visit to your gas station. He has 60 days to cash his ticket.
To do so, he should insert the barcode ticket with text facing upwards into the same slit as the one used to insert the bank notes.
The customer will then be asked to enter the pump number at which he will refuel.
On the screen, he will see “insert banknote” and the credit value next to it.
So, if the customer wants, he can top up this amount by adding bank notes.
When the customer agrees with the amount, he presses OK.
He will be able to refuel for the credit amount, and, if this was the case, topped up with the amount of the bank note he added.
If the customer did not press OK within 60 seconds, the payment terminal will return to the home screen.
At this point, the customer can still get back the credit by pressing the print button and the pump number he entered before.
The same procedure applies if he did not refuel (in time) or did not use up the entire amount.

Service

Can I contact the helpdesk outside office hours?

After working hours, our technical services will only provide assistance if you are dealing with a total breakdown or a very problematic situation.
In an emergency, customers with an Omnium Support Contract can contact our helpdesk at any given time at +32 9 296 45 25.
If you do not have a contract and still wish to be helpded outside our office hours, you can file an online intervention request.
You will have to pay a fee for ad hoc help outside office hours.
For more information, visit this page.

Can I request an intervention after office hours?

Outside office hours, our technical services will, in principle, only provide assistance if you are dealing with a total breakdown or a very problematic situation.
If you have an Omnium Support Contract, and are dealing with a total breakdown at your site, you can get an intervention at any moment of the day or even during weekends and on holidays.
If you do not have a contract, but are in an emergency and need an intervention outside our office hours, you can file an online intervention request.
You will have to pay a fee for ad hoc help outside office hours.
For more information, visit this page.

How much does a call to the helpdesk cost?

If you have an Omnium Support Contract, we will not charge any fees for help online or by phone.
If you do not have a contract the rates on the intervention request document apply.

How much does an intervention cost?

If you have an Omnium Support Contract, we will not charge any fees for interventions on hardware on site.
If you do not have a contract the rates on the intervention request document apply.