• Tel: + 32 9 296 45 20
  • Fax: + 32 9 296 45 21
  • Email: info@micrelec.be
  • Opening hours: 08:30 - 17:00
  • Helpdesk: + 32 9 296 45 25

OUR HELPDESK PROVIDES SUPPORT BY PHONE AND ONLINE

Our best experienced informaticians are ready to help you.
You are our customer and we are only too happy to show you that we are well worth your trust!

HOW DO WE WANT TO DO THIS?

By being available

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You can reach us during operating hours (from 8.30 AM until 5.30 PM) by phone (+32 (0)9 296 45 25) or via e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.).
Helping you is a priority for us. That is why our helpdesk will always be sufficiently staffed, so that you will never be left in the cold for too long!
If you need help outside the office hours, click here.

By only having our best experienced informaticians ready for you

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No, answering just for the sake of answering is NOT our business! We want to answer quickly and efficiently.
Micrelec has decades of experience, and that is your guaranty for a service you can trust in case of emergency.

By listening to you

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The best systems can fail, but we want to learn from our mistakes and to keep improving our services.
If you think something did not go as it was supposed to, we ask you to tell us. You can leave us a message here.

HOW OUR HELPDESK WORKS

Contact via e-mail or by phone

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When you are faced with a failure or breakdown, you can contact the Micrelec helpdesk via e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by phone (+32 (0)9 296 45 25).
You can even contact us for functional questions about our systems. However, our helpdesk will not give trainings over the phone. For this purpose, we regularly organize special training sessions.

Online support

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A lot of problems can be solved online, which allows you to avoid the cost of an intervention on site.
That is why our helpdesk will offer online support first. This is done via remote support, during which our employees take over the computer online with your consent.
In order to allow this, you will have to download the TeamViewer program.

Your call number

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Each request for intervention is registered in our call center.
To secure an easy follow-up of the intervention, we advise you to ask for the call number that was assigned to your intervention.
Getting information about the intervention will be easiest with this number.

DO YOU WISH TO BE HELPED OUTSIDE OUR OFFICE HOURS? 

That is possible!

You have 2 options:

  1. You pay an extra fee for ad hoc assistance outside the office hours. In that case, you need to fill in an online intervention request. Click here.
  2. Micrelec offers also the possibility to sign up for an omnium support contract, allowing you to get help as well in the evening or during weekends and holidays.
    Click here to know all about our Omnium Support Contract.

ARE YOU INTERESTED IN EXTRA CUSTOMIZED SERVICES?

We are going to any length for you. If you wish, we can also offer help in certain specific situations. For example, as single point of contact for issues with devices coming from other suppliers: do you know the feeling of being stuck between different parties? You don't know at all who is right and you don't know what's the cause of your problem. Is the software the issue or is the hardware broken? With Micrelec as your unique contact point, you do not even have to worry about that question. We take the issue off your hands and solve it for you.