• Tel: + 32 9 296 45 20
  • Fax: + 32 9 296 45 21
  • Email: info@micrelec.be
  • Opening hours: 08:30 - 17:00
  • Helpdesk: + 32 9 296 45 25

REQUEST FOR SERVICE

Please find our rates and our different options for interventions below.

If you subscribed an Omnium Support Contract with us, you don't have to fill in this request for service, you can simply contact us on +32 9 296 45 25, even outside the office hours!

Click here for immediate access to the form.

REMOTE ASSISTANCE

Helpdesk staff 1st and 2nd line 105 €/hour
System specialists 125 €/hour

ASSISTANCE ON SITE

OPTIONS

In case an intervention on site is required, you have 3 options, depending on the desired speed of the intervention.

Option 1: Intervention WITHOUT SLA

Startfee : 55 €
Transport (Benelux) : 148 €
Hourly rates for labor: see below.

Option 2: Intervention WITHIN 48 HOURS

Fixed rate, including 30 min. of intervention and transport: 300 €
Hourly rates for labor: see below.

Option 3: Intervention WITHIN 6 HOURS

Fixed rate, including 30 min. of intervention and transport: 750 €
Hourly rates for labor: see below.

HOURLY RATES FOR LABOR

The standard hourly rate is of 105 €/hour.
Depending on the moment of the intervention outside office hours, the following charges apply:

  • ** After office hours on weekdays and on Saturday + 50 %
  • ** On Sunday or public holidays: + 100 %

The calculation of the total hours of labor performed (to be billed) is done by minimum blocks of 30 minutes.

RATE FOR MATERIALS

Defective material is replaced at standard rates.

"REQUEST FOR SERVICE" FORM

If you subscribed an Omnium Support Contract with us, you don't have to fill in this request for service, you can simply contact us on +32 9 296 45 25, even outside the office hours!

As soon as you click "Submission" below, we will start up the intervention.

Please fill in the name of the company
Please fill in your full name
Please fill in the telephone number where we can reach you.
Please fill in your correct email address
Invoice Address:
Please fill in the street of the invoice address
Please fill in the streetnumber of the invoice address
Please fill in the postal code of the invoice address
Please fill in the location of the invoice address
Address of the site where an intervention is required:
Please fill in the complete site address
Please checkmark the required option: For information on the different options, see "OPTIONS"
Please make a choice
Description of the required intervention:
Please describe here why you need our help.
You have to formally agree!
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